Can I cancel an order?
YES, if you request cancellation asap. The order will be canceled and you'll be refunded. Once order starts processing or shipped it's out of our hands.
How long will it take to get my order?
- Shipping can take anywhere between 7 - 35 days via ePacket or equivalent and 2 - 14 days via USPS.
- For detailed shipping info please see Shipping Policy
Why does it take so long to receive my order?
Depends on which warehouse your order is shipped from. Due to distances between countries, slow postal services, and shipping delays it can sometimes take longer. Any questions you can contact us via the blue message button bottom of page or email at email@example.com.
I have received only part of my shipment, where are the other items?
We ship from different warehouses around the world using different carriers so some items might arrive earlier than others and often times some parcels experience shipping delays while others do not. You can always message us, using the blue message button bottom of the screen or email us with your name and order number for the status of your other items.
What shipping carriers do you use?
Any or all of these:
Shipping to the United States
Delivery time: 7 - 35 days. (Timeframe is approximate. Items may arrive sooner or later than the timeframe given.)
Delivery time: 5 - 15 days. (Timeframe is approximate. Items may arrive sooner or later than the timeframe given.)
Delivery time: 2 - 14 days. (Timeframe is approximate. Items may arrive sooner or later than the timeframe given.)
How can I track my order?
Once your item ships, you will be provided a tracking number within 5 -7 days via email or SMS if you prefer. Text option, which you sign up for when you place your order.
Do you ship internationally?
Yes, now shipping to Australia, Canada, United Kingdom and the continental U.S. including Alaska, Hawaii, and the District of Columbia.
Do you ship bulk orders?
No. Bulk orders will be denied at our discretion as my store offers limited quantity only.
What about possible custom fees?
Rarely does this happen. Usually, this occurs when you order a large amount of merchandise.
Can I return an item for a full refund?
If there's a problem, please inform us within 3 days of receiving your merchandise for further instructions.
What payment methods do you accept?
- PayPal, American Express, Discover, JCB, Mastercard, Venmo, Visa, G Pay, Shopify Pay, Apple Pay, and Diners Club.
How can I contact you if I have a question?
Here are your options: Click blue message button located bottom of the page, email firstname.lastname@example.org.
Why isn't my question answered?
The FAQs will be updated frequently, so please check back often or if it's a burning question just drop us a line via the blue message button bottom of page or an email via email@example.com.